# Black screen after downloading Slicer

**URL:** <https://discourse.slicer.org/t/black-screen-after-downloading-slicer/1574>\
**Category:** Support\
**Created:** [December 1, 2017, 4:20pm UTC](https://discourse.slicer.org/t/black-screen-after-downloading-slicer/1574 "2017-12-01T16:20:26Z")\
**Posts on this page:** 13\
**Page:** 1

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**Author:** ![Souheil](https://avatars.discourse-cdn.com/v4/letter/s/278dde/32.png) [@Souheil](https://discourse.slicer.org/u/Souheil)\
**Post date:** [December 1, 2017, 4:20pm UTC](https://discourse.slicer.org/t/black-screen-after-downloading-slicer/1574/1 "2017-12-01T16:20:27Z")

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Operating system: Windows 7 Enterprise  
Slicer version: multiple versions latest 4.9.0  
Expected behavior:  
Actual behavior: Once slicer is downloaded the only screen that appears is a black screen and no actual ability to use software. I have attempted multiple different versions of splicer with similar outcome.

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**Author:** ![ihnorton](https://sea2.discourse-cdn.com/flex002/user_avatar/discourse.slicer.org/ihnorton/32/9_2.png) [@ihnorton](https://discourse.slicer.org/u/ihnorton)\
**Post date:** [December 1, 2017, 4:32pm UTC](https://discourse.slicer.org/t/black-screen-after-downloading-slicer/1574/2 "2017-12-01T16:32:53Z")

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Is there a “Command Prompt” window with any messages? If so, could you please post a screenshot.

It would be helpful if you could try both the 4.8 and 4.6 release versions.

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**Author:** ![Souheil](https://avatars.discourse-cdn.com/v4/letter/s/278dde/32.png) [@Souheil](https://discourse.slicer.org/u/Souheil)\
**Post date:** [December 1, 2017, 6:09pm UTC](https://discourse.slicer.org/t/black-screen-after-downloading-slicer/1574/3 "2017-12-01T18:09:04Z")

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Thanks for the reply. Below is the screenshot. No error messages

 ![screenshot](https://us1.discourse-cdn.com/flex002/uploads/slicer/original/3X/e/1/e19edf20ed91d5b81c776888608035cac2cd422e.jpeg)

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**Author:** ![lassoan](https://sea2.discourse-cdn.com/flex002/user_avatar/discourse.slicer.org/lassoan/32/13_2.png) [@lassoan](https://discourse.slicer.org/u/lassoan)\
**Post date:** [December 1, 2017, 6:15pm UTC](https://discourse.slicer.org/t/black-screen-after-downloading-slicer/1574/4 "2017-12-01T18:15:38Z")

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Do you use 32-bit or 64-bit Windows 7? ([https://support.microsoft.com/en-ca/help/827218/how-to-determine-whether-a-computer-is-running-a-32-bit-version-or-64](https://support.microsoft.com/en-ca/help/827218/how-to-determine-whether-a-computer-is-running-a-32-bit-version-or-64))

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**Author:** ![Souheil](https://avatars.discourse-cdn.com/v4/letter/s/278dde/32.png) [@Souheil](https://discourse.slicer.org/u/Souheil)\
**Post date:** [December 1, 2017, 6:25pm UTC](https://discourse.slicer.org/t/black-screen-after-downloading-slicer/1574/5 "2017-12-01T18:25:03Z")

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I use 32 bit workstation.

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**Author:** ![lassoan](https://sea2.discourse-cdn.com/flex002/user_avatar/discourse.slicer.org/lassoan/32/13_2.png) [@lassoan](https://discourse.slicer.org/u/lassoan)\
**Post date:** [December 1, 2017, 6:41pm UTC](https://discourse.slicer.org/t/black-screen-after-downloading-slicer/1574/6 "2017-12-01T18:41:10Z")

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All current Slicer versions are 64-bit software, which don’t run on 32-bit systems. We could still build 32-bit versions of Slicer but don’t do it anymore because the memory space is so limited on 32-bit systems that you would easily run out of memory when working with average-sized images.

What would you like to do with Slicer on your 32-bit computer?  
Do you have the option for upgrading the operating system to 64-bit?  
Do you have access to a newer computer?

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<div class="post-metadata">

**Author:** ![Souheil](https://avatars.discourse-cdn.com/v4/letter/s/278dde/32.png) [@Souheil](https://discourse.slicer.org/u/Souheil)\
**Post date:** [December 1, 2017, 6:51pm UTC](https://discourse.slicer.org/t/black-screen-after-downloading-slicer/1574/7 "2017-12-01T18:51:20Z")

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Thanks for the reply. Certainly can access a 64bit computer. Will circle back if run into problems again.

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**Author:** ![JamesGalea](https://sea2.discourse-cdn.com/flex002/user_avatar/discourse.slicer.org/jamesgalea/32/6240_2.png) [@JamesGalea](https://discourse.slicer.org/u/JamesGalea)\
**Post date:** [June 18, 2018, 7:03pm UTC](https://discourse.slicer.org/t/black-screen-after-downloading-slicer/1574/8 "2018-06-18T19:03:15Z")

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See my post for this but essentially check if your video card is an integrated one and if so you need the latest Intel update. Most likely you will not be able to update so use my method below.

File link: [https://downloadcenter.intel.com/product/88355](https://downloadcenter.intel.com/product/88355)

Quote:  
Version 4.9 brings much improvement and refinement with GPU rendering (Ray Casting) especially a Quality (Normal) option. With Intel Integrated Graphics esp HD 520, there may be a problem with program running. This is easily sorted by installing the new May 2018 Intel update for integrated graphics. If your laptop or computer needs a specific driver and is unable to install the driver directly from Intel do as follows. Open the \*.exe file using 7Zip or equivalent. Go to device manager, choose the video card, choose update driver, have my own driver, then choose the driver from the \*.exe folder you have just unzipper. The file should end in \*inf. Then restart 3D Slicer and that should be it.

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**Author:** ![Soheil\_Sabet](https://sea2.discourse-cdn.com/flex002/user_avatar/discourse.slicer.org/soheil_sabet/32/4231_2.png) [@Soheil\_Sabet](https://discourse.slicer.org/u/Soheil_Sabet)\
**Post date:** [December 16, 2018, 11:53am UTC](https://discourse.slicer.org/t/black-screen-after-downloading-slicer/1574/9 "2018-12-16T11:53:38Z")

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Hi. I use a 64bit Windows 10 Enterprise version. I tried both 4.10 and 4.11 versions but still have the same problem and at start up I see only 4 black rectenangles.

 ![Slicer%20Problem](https://us1.discourse-cdn.com/flex002/uploads/slicer/original/3X/d/5/d587d0de2c4651a0264b2ad26f200cc68a7d3c9a.png)

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**Author:** ![lassoan](https://sea2.discourse-cdn.com/flex002/user_avatar/discourse.slicer.org/lassoan/32/13_2.png) [@lassoan](https://discourse.slicer.org/u/lassoan)\
**Post date:** [December 16, 2018, 1:30pm UTC](https://discourse.slicer.org/t/black-screen-after-downloading-slicer/1574/10 "2018-12-16T13:30:40Z")

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I’ve only seen this happening for very old, 2nd generation Intel chipsets and integrated graphics card. Can you tell us the brand/model of your computer or what CPU and graphics card do you have in it?

CPU and graphics card information is reported in _System information_ application, in _System Summary_ / _Processor_ and in _Components_ / _Display_ / _Adapter Description_.

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<div class="post-metadata">

**Author:** ![Soheil\_Sabet](https://sea2.discourse-cdn.com/flex002/user_avatar/discourse.slicer.org/soheil_sabet/32/4231_2.png) [@Soheil\_Sabet](https://discourse.slicer.org/u/Soheil_Sabet)\
**Post date:** [December 16, 2018, 1:43pm UTC](https://discourse.slicer.org/t/black-screen-after-downloading-slicer/1574/11 "2018-12-16T13:43:51Z")

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The screenshot of my system info. is attached here…

 ![System%20info](https://us1.discourse-cdn.com/flex002/uploads/slicer/original/3X/a/a/aaf7b3b6a8ffbc28035870ebc45de55fe689a25c.jpeg) ![Display%20Details](https://us1.discourse-cdn.com/flex002/uploads/slicer/original/3X/4/8/48b24a6ff453653f58a9f994802faf2b0e475119.jpeg)

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<div class="post-metadata">

**Author:** ![Soheil\_Sabet](https://sea2.discourse-cdn.com/flex002/user_avatar/discourse.slicer.org/soheil_sabet/32/4231_2.png) [@Soheil\_Sabet](https://discourse.slicer.org/u/Soheil_Sabet)\
**Post date:** [December 16, 2018, 1:45pm UTC](https://discourse.slicer.org/t/black-screen-after-downloading-slicer/1574/12 "2018-12-16T13:45:21Z")

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Thanks alot Mr Lasso.

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<div class="post-metadata">

**Author:** ![lassoan](https://sea2.discourse-cdn.com/flex002/user_avatar/discourse.slicer.org/lassoan/32/13_2.png) [@lassoan](https://discourse.slicer.org/u/lassoan)\
**Post date:** [December 16, 2018, 1:59pm UTC](https://discourse.slicer.org/t/black-screen-after-downloading-slicer/1574/13 "2018-12-16T13:59:46Z")

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This is a generation 2 Intel Core chipset. Current is generation 9. Integrated graphics capabilities of this chipset are insufficient to run Slicer-4.9 or later.

We had to drop support for very old/limited systems to allow using more recent graphics programming interfaces to get hugely improved performance on current hardware.