# Blank screen when launching Slicer on older laptop

**URL:** <https://discourse.slicer.org/t/blank-screen-when-launching-slicer-on-older-laptop/31310>\
**Category:** Support\
**Created:** [August 22, 2023, 11:46pm UTC](https://discourse.slicer.org/t/blank-screen-when-launching-slicer-on-older-laptop/31310 "2023-08-22T23:46:49Z")\
**Posts on this page:** 7\
**Page:** 1

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**Author:** ![Eduardo\_Hernandez](https://sea2.discourse-cdn.com/flex002/user_avatar/discourse.slicer.org/eduardo_hernandez/32/17229_2.png) [@Eduardo\_Hernandez](https://discourse.slicer.org/u/Eduardo_Hernandez)\
**Post date:** [August 22, 2023, 11:46pm UTC](https://discourse.slicer.org/t/blank-screen-when-launching-slicer-on-older-laptop/31310/1 "2023-08-22T23:46:49Z")

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I have downloaded version 5.2.2, 5.5.0 and 5.4.0, it manages to download everything but when I open it I get a window with a white screen. My laptop has these features:  
Operating system: windows 10 pro; version : 21H2  
Processor : Intel(R) Core™ i3-2365M CPU @ 1.40GHz 1.40 GHz  
RAM : 12.00 GB (11.8 GB usable)  
Processor graphics : Intel(R) HD Graphics 3000  
Shader version : 5.0  
OpenGL: 4.3  
Open CL : 1.2  
Is it because of the characteristics of the machine or why is this due?

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**Author:** ![jcfr](https://sea2.discourse-cdn.com/flex002/user_avatar/discourse.slicer.org/jcfr/32/17825_2.png) [@jcfr](https://discourse.slicer.org/u/jcfr)\
**Post date:** [August 23, 2023, 1:52am UTC](https://discourse.slicer.org/t/blank-screen-when-launching-slicer-on-older-laptop/31310/2 "2023-08-23T01:52:39Z")

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> I get a window with a white screen.

Assuming you were able to download the package and the white screen appears at startup, consider reviewing these:

- [https://slicer.readthedocs.io/en/latest/user\_guide/get\_help.html#slicer-application-does-not-start](https://slicer.readthedocs.io/en/latest/user_guide/get_help.html#slicer-application-does-not-start)
- [Slicer starts up with a blank screen then "Slicerapp-real.exe not responding" error](https://discourse.slicer.org/t/slicer-starts-up-with-a-blank-screen-then-slicerapp-real-exe-not-responding-error/21001)

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**Author:** ![lassoan](https://sea2.discourse-cdn.com/flex002/user_avatar/discourse.slicer.org/lassoan/32/13_2.png) [@lassoan](https://discourse.slicer.org/u/lassoan)\
**Post date:** [August 23, 2023, 8:28am UTC](https://discourse.slicer.org/t/blank-screen-when-launching-slicer-on-older-laptop/31310/3 "2023-08-23T08:28:01Z")

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> [@Eduardo\_Hernandez](#):
>
> Intel(R) Core™ i3-2365M CPU

This CPU was release more than 10 years ago. Current version of Slicer is compatible with hardware released in the past 5 years. You can try to dig up a very old version of Slicer that is still compatible with your computer, but that would lack many new features and fixes. Therefore, I would strongly recommend to get a more recent computer (or to rent a virtual machine from a cloud provider) that is compatible with current Slicer version.

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**Author:** ![Eduardo\_Hernandez](https://sea2.discourse-cdn.com/flex002/user_avatar/discourse.slicer.org/eduardo_hernandez/32/17229_2.png) [@Eduardo\_Hernandez](https://discourse.slicer.org/u/Eduardo_Hernandez)\
**Post date:** [August 23, 2023, 1:07pm UTC](https://discourse.slicer.org/t/blank-screen-when-launching-slicer-on-older-laptop/31310/4 "2023-08-23T13:07:03Z")

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The same thing happens to me with all the versions, I downloaded the Mesa OpenGL driver but it didn’t solve anything or possibly it didn’t work correctly

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**Author:** ![Eduardo\_Hernandez](https://sea2.discourse-cdn.com/flex002/user_avatar/discourse.slicer.org/eduardo_hernandez/32/17229_2.png) [@Eduardo\_Hernandez](https://discourse.slicer.org/u/Eduardo_Hernandez)\
**Post date:** [August 23, 2023, 8:23pm UTC](https://discourse.slicer.org/t/blank-screen-when-launching-slicer-on-older-laptop/31310/5 "2023-08-23T20:23:43Z")

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i made these instructions  
**Setting up software renderer on Windows:**

- Download Mesa OpenGL driver from [Releases · pal1000/mesa-dist-win · GitHub](https://github.com/pal1000/mesa-dist-win/releases) (MSVC version - mesa3d-X.Y.Z-release-msvc.7z). Last tested with release [Release 22.2.0 · pal1000/mesa-dist-win · GitHub](https://github.com/pal1000/mesa-dist-win/releases/tag/22.2.0)
- Extract the archive and copy files from the x64 folder into the bin subfolder in the Slicer install tree.

 ![image](https://us1.discourse-cdn.com/flex002/uploads/slicer/original/3X/b/f/bf6fe412299b7c3b1858d227b6e0df55d03b3272.png)

I found it up to here, but everything does not appear

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**Author:** ![jcfr](https://sea2.discourse-cdn.com/flex002/user_avatar/discourse.slicer.org/jcfr/32/17825_2.png) [@jcfr](https://discourse.slicer.org/u/jcfr)\
**Post date:** [August 23, 2023, 11:32pm UTC](https://discourse.slicer.org/t/blank-screen-when-launching-slicer-on-older-laptop/31310/6 "2023-08-23T23:32:12Z")

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Thanks for the follow up.

> [@Eduardo\_Hernandez](#):
>
> The same thing happens to me with all the versions

Do you also experience the same issue using older Slicer versions ? Starting with `4.10.2`.

Here are links:

- [https://download.slicer.org/?version=4.10.2](https://download.slicer.org/?version=4.10.2)
- [https://download.slicer.org/?version=4.11.20200930](https://download.slicer.org/?version=4.11.20200930)
- [https://download.slicer.org/?version=4.11.20210226](https://download.slicer.org/?version=4.11.20210226)

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<div class="post-metadata">

**Author:** ![Eduardo\_Hernandez](https://sea2.discourse-cdn.com/flex002/user_avatar/discourse.slicer.org/eduardo_hernandez/32/17229_2.png) [@Eduardo\_Hernandez](https://discourse.slicer.org/u/Eduardo_Hernandez)\
**Post date:** [August 25, 2023, 11:36am UTC](https://discourse.slicer.org/t/blank-screen-when-launching-slicer-on-older-laptop/31310/7 "2023-08-25T11:36:55Z")

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install and uninstall the recommended versions, more things appear and do not appear in each installed version