# i installed 3d slicer 4.10. the option to load DICOM and sample data do not work

**URL:** <https://discourse.slicer.org/t/i-installed-3d-slicer-4-10-the-option-to-load-dicom-and-sample-data-do-not-work/5291>\
**Category:** Support\
**Created:** [January 7, 2019, 2:54am UTC](https://discourse.slicer.org/t/i-installed-3d-slicer-4-10-the-option-to-load-dicom-and-sample-data-do-not-work/5291 "2019-01-07T02:54:30Z")\
**Posts on this page:** 4\
**Page:** 1

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**Author:** ![ali\_adib](https://avatars.discourse-cdn.com/v4/letter/a/779978/32.png) [@ali\_adib](https://discourse.slicer.org/u/ali_adib)\
**Post date:** [January 7, 2019, 2:54am UTC](https://discourse.slicer.org/t/i-installed-3d-slicer-4-10-the-option-to-load-dicom-and-sample-data-do-not-work/5291/1 "2019-01-07T02:54:30Z")

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Operating system:  
Slicer version:  
Expected behavior:  
Actual behavior:

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**Author:** ![lassoan](https://sea2.discourse-cdn.com/flex002/user_avatar/discourse.slicer.org/lassoan/32/13_2.png) [@lassoan](https://discourse.slicer.org/u/lassoan)\
**Post date:** [January 7, 2019, 2:56am UTC](https://discourse.slicer.org/t/i-installed-3d-slicer-4-10-the-option-to-load-dicom-and-sample-data-do-not-work/5291/2 "2019-01-07T02:56:24Z")

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Make sure your temporary folder is writeable, does not have special characters in its name, and you have enough space there. You can change temporary folder location in menu: Edit / Application Settings / Modules / Temporary directory.

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**Author:** ![ali\_adib](https://avatars.discourse-cdn.com/v4/letter/a/779978/32.png) [@ali\_adib](https://discourse.slicer.org/u/ali_adib)\
**Post date:** [January 7, 2019, 9:53am UTC](https://discourse.slicer.org/t/i-installed-3d-slicer-4-10-the-option-to-load-dicom-and-sample-data-do-not-work/5291/3 "2019-01-07T09:53:59Z")

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thank you for your feedback

i still have the same problem although i installed the program again.

attached 2 screenshot of the error massages.

 ![](https://us1.discourse-cdn.com/flex002/uploads/slicer/original/2X/f/fde9af5e2a9b1a42e9f5d8c93d807b703467a40b.jpeg)

 ![](https://us1.discourse-cdn.com/flex002/uploads/slicer/original/2X/c/c3e5808802127cdbe22d727bff8ef556c174d5c8.jpeg)

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**Author:** ![pieper](https://sea2.discourse-cdn.com/flex002/user_avatar/discourse.slicer.org/pieper/32/8_2.png) [@pieper](https://discourse.slicer.org/u/pieper)\
**Post date:** [January 7, 2019, 1:38pm UTC](https://discourse.slicer.org/t/i-installed-3d-slicer-4-10-the-option-to-load-dicom-and-sample-data-do-not-work/5291/4 "2019-01-07T13:38:53Z")

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It looks like something is wrong with the installation. Have a look in the log file for clues (look in the Help -\> Report a bug menu).