# Issues with downloading slicer heart on 3D slicer

**URL:** <https://discourse.slicer.org/t/issues-with-downloading-slicer-heart-on-3d-slicer/4918>\
**Category:** Support\
**Created:** [November 30, 2018, 1:29pm UTC](https://discourse.slicer.org/t/issues-with-downloading-slicer-heart-on-3d-slicer/4918 "2018-11-30T13:29:06Z")\
**Posts on this page:** 4\
**Page:** 1

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**Author:** ![helenawill95](https://sea2.discourse-cdn.com/flex002/user_avatar/discourse.slicer.org/helenawill95/32/2650_2.png) [@helenawill95](https://discourse.slicer.org/u/helenawill95)\
**Post date:** [November 30, 2018, 1:29pm UTC](https://discourse.slicer.org/t/issues-with-downloading-slicer-heart-on-3d-slicer/4918/1 "2018-11-30T13:29:06Z")

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Operating system: Windows 7  
Slicer version: 4.11.0  
Expected behavior: To download  
Actual behavior: 100% loads on the download bar and two pop ups saying extensions downloading pop up but then the screen freezes and the program becomes non-responsive and crashes.

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**Author:** ![pieper](https://sea2.discourse-cdn.com/flex002/user_avatar/discourse.slicer.org/pieper/32/8_2.png) [@pieper](https://discourse.slicer.org/u/pieper)\
**Post date:** [November 30, 2018, 1:42pm UTC](https://discourse.slicer.org/t/issues-with-downloading-slicer-heart-on-3d-slicer/4918/2 "2018-11-30T13:42:15Z")

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Is this repeatable? What happens if you try again?

Please post the log file from a failed install (look in the Help -\> Report a bug dialog for logs of past runs).

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**Author:** ![lassoan](https://sea2.discourse-cdn.com/flex002/user_avatar/discourse.slicer.org/lassoan/32/13_2.png) [@lassoan](https://discourse.slicer.org/u/lassoan)\
**Post date:** [November 30, 2018, 1:47pm UTC](https://discourse.slicer.org/t/issues-with-downloading-slicer-heart-on-3d-slicer/4918/3 "2018-11-30T13:47:09Z")

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Maybe you are behind a hospital or company firewall that blocks the Extension Manager. Try to manually download and install the extension using your web browser, as described [here](https://www.slicer.org/wiki/Documentation/Nightly/SlicerApplication/ExtensionsManager#How_to_manually_download_an_extension_package.3F).

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**Author:** ![helenawill95](https://sea2.discourse-cdn.com/flex002/user_avatar/discourse.slicer.org/helenawill95/32/2650_2.png) [@helenawill95](https://discourse.slicer.org/u/helenawill95)\
**Post date:** [November 30, 2018, 4:55pm UTC](https://discourse.slicer.org/t/issues-with-downloading-slicer-heart-on-3d-slicer/4918/4 "2018-11-30T16:55:33Z")

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Great thank you @lassoan ! That’s made it work!!