# Morphocloud instance leads to empty black screen

**URL:** <https://discourse.slicer.org/t/morphocloud-instance-leads-to-empty-black-screen/43049>\
**Category:** Support\
**Tags:** cloud\
**Created:** [May 22, 2025, 9:32pm UTC](https://discourse.slicer.org/t/morphocloud-instance-leads-to-empty-black-screen/43049 "2025-05-22T21:32:56Z")\
**Posts on this page:** 2\
**Page:** 1

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**Author:** ![cliftong](https://avatars.discourse-cdn.com/v4/letter/c/67e7ee/32.png) [@cliftong](https://discourse.slicer.org/u/cliftong)\
**Post date:** [May 22, 2025, 9:32pm UTC](https://discourse.slicer.org/t/morphocloud-instance-leads-to-empty-black-screen/43049/1 "2025-05-22T21:32:56Z")

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I unshelved a new instance (instance-278, g.xl), but it never fully loads, leaving an empty black screen. I can open up the side toolbar, but nothing else. I can’t even right-click to bring up the desktop menu. I tried this on two computers, and it’s behaving the same way.

 ![image](https://us1.discourse-cdn.com/flex002/uploads/slicer/original/3X/c/d/cde644d9be5353edd6490a94b1f1871973cda30e.png)

Any thoughts on what might be happening?

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**Author:** ![muratmaga](https://sea2.discourse-cdn.com/flex002/user_avatar/discourse.slicer.org/muratmaga/32/3622_2.png) [@muratmaga](https://discourse.slicer.org/u/muratmaga)\
**Post date:** [May 22, 2025, 11:55pm UTC](https://discourse.slicer.org/t/morphocloud-instance-leads-to-empty-black-screen/43049/2 "2025-05-22T23:55:18Z")

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We started observing since last week. Not sure why it is happening but shelving/unshelving seems to resolve.