# Optitrack Duo and external webcam problem

**URL:** https://discourse.slicer.org/t/optitrack-duo-and-external-webcam-problem/12730
**Category:** Support
**Created:** [July 25, 2020, 11:31am UTC](https://discourse.slicer.org/t/optitrack-duo-and-external-webcam-problem/12730 "2020-07-25T11:31:43Z")
**Posts on this page:** 1
**Showing post:** 7

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### Author: ![apparrilla](https://sea2.discourse-cdn.com/flex002/user_avatar/discourse.slicer.org/apparrilla/32/9230_2.png) [@apparrilla](https://discourse.slicer.org/u/apparrilla)
#### Post date: [July 28, 2020, 9:13am UTC](https://discourse.slicer.org/t/optitrack-duo-and-external-webcam-problem/12730/7 "2020-07-28T09:13:22Z")

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Finally NaturalPoint Support Team has answare to me ant it looks like there is no way to fix it:

> HI Angel,  
> Glad to help!  
> This is a known issue that can’t be addressed, unfortunately. You’ll be unable to run both the web camera and the Duo on the same computer.  
> Best,  
> Ryan  
> OptiTrack Support

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