# Slicer 4.10.2 Not responding on Windows 10 (blank screen on older laptop)

**URL:** <https://discourse.slicer.org/t/slicer-4-10-2-not-responding-on-windows-10-blank-screen-on-older-laptop/7469>\
**Category:** Support\
**Created:** [July 8, 2019, 5:24pm UTC](https://discourse.slicer.org/t/slicer-4-10-2-not-responding-on-windows-10-blank-screen-on-older-laptop/7469 "2019-07-08T17:24:16Z")\
**Posts on this page:** 4\
**Page:** 2

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**Author:** ![cpinter](https://sea2.discourse-cdn.com/flex002/user_avatar/discourse.slicer.org/cpinter/32/7995_2.png) [@cpinter](https://discourse.slicer.org/u/cpinter)\
**Post date:** [May 2, 2022, 11:11am UTC](https://discourse.slicer.org/t/slicer-4-10-2-not-responding-on-windows-10-blank-screen-on-older-laptop/7469/21 "2022-05-02T11:11:15Z")

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Please try 5.0, it will out this week.

Also, deleting the registry is a good idea, and along those lines, it may be useful trying to delete the `ini` file. It is located in `c:\Users\[YourUser]\AppData\Roaming\NA-MIC\`

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**Author:** ![zulfihaneef](https://avatars.discourse-cdn.com/v4/letter/z/f14d63/32.png) [@zulfihaneef](https://discourse.slicer.org/u/zulfihaneef)\
**Post date:** [August 11, 2022, 1:35am UTC](https://discourse.slicer.org/t/slicer-4-10-2-not-responding-on-windows-10-blank-screen-on-older-laptop/7469/22 "2022-08-11T01:35:18Z")

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Thanks guys - this discussion helped me. For me the problem was my main monitor which had too high resolution 3840 x 2160 (new Windows 11 machine, good hardware specs). To resolve, I disconnected main monitor from display settings, opened 3D slicer, and reconnected display, and everything worked fine. Hope that helps somebody.

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**Author:** ![juliangallaun](https://sea2.discourse-cdn.com/flex002/user_avatar/discourse.slicer.org/juliangallaun/32/9545_2.png) [@juliangallaun](https://discourse.slicer.org/u/juliangallaun)\
**Post date:** [October 13, 2022, 9:50am UTC](https://discourse.slicer.org/t/slicer-4-10-2-not-responding-on-windows-10-blank-screen-on-older-laptop/7469/23 "2022-10-13T09:50:41Z")

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I know this thread is older, but the problem also persists in version 5.1. But I fixed it as already mentioned, just switch to one screen, open 3DSlicer and then close it. Reconfigure your previous multi-window installation and when you open 3DSlicer again, it will open on your screen 1 without problem. I assume the problem occurred to begin with, when I started 3DSlicer on screen 1 and dragged the window to screen 2, worked there and closed it there. Reopening it again, the white non-responding window opened instantly on screen 2 and not as previous at screen 1.

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**Author:** ![pieper](https://sea2.discourse-cdn.com/flex002/user_avatar/discourse.slicer.org/pieper/32/8_2.png) [@pieper](https://discourse.slicer.org/u/pieper)\
**Post date:** [October 13, 2022, 2:27pm UTC](https://discourse.slicer.org/t/slicer-4-10-2-not-responding-on-windows-10-blank-screen-on-older-laptop/7469/24 "2022-10-13T14:27:00Z")

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Perhaps related to [this issue](https://github.com/Slicer/Slicer/issues/6568).

[Previous page](https://discourse.slicer.org/t/slicer-4-10-2-not-responding-on-windows-10-blank-screen-on-older-laptop/7469.md?page=1)