### Author:  [@GaryPlayer](https://discourse.slicer.org/u/GaryPlayer)
#### Post date: [December 16, 2025, 8:14pm UTC](https://discourse.slicer.org/t/v5-10-crash-on-startup-splash-screen/45515/1 "2025-12-16T20:14:43Z")
I have a grader that when starting slicer, gets the splash screen and then nothing.
(Windows 11)
We uninstalled, reinstalled, upgraded to 5.10
Tried to reinstall in a simple directory (no spaces)
I tried to run the –disable-settings and the same problem occurs. Is there a log somewhere that we can troubleshoot was the problem is?
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### Author:  [@muratmaga](https://discourse.slicer.org/u/muratmaga)
#### Post date: [December 17, 2025, 1:36am UTC](https://discourse.slicer.org/t/v5-10-crash-on-startup-splash-screen/45515/2 "2025-12-17T01:36:24Z")
Logs should be under `C:\Users\\AppData\Roaming\slicer.org\`
Do you see any error when you launch from the command prompt?
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### Author:  [@GaryPlayer](https://discourse.slicer.org/u/GaryPlayer)
#### Post date: [December 17, 2025, 4:54pm UTC](https://discourse.slicer.org/t/v5-10-crash-on-startup-splash-screen/45515/3 "2025-12-17T16:54:52Z")
We got 0 errors when running from command line.
In the windows event log we got the following (I commented out the users name): I’ll start running this down as I just was working with the individual.
Faulting application name: SlicerApp-real.exe, version: 0.0.0.0, time stamp: 0x6911bf2c
Faulting module name: vtkOpenGL-9.5.dll, version: 0.0.0.0, time stamp: 0x6911a4fc
Exception code: 0xc0000005
Fault offset: 0x0000000000008ca3
Faulting process id: 0x70EC
Faulting application start time: 0x1DC6F74D65EA22E
Faulting application path: C:\Users\username\3D Slicer 5.10.0\bin\SlicerApp-real.exe
Faulting module path: C:\Users\username\vtkOpenGL-9.5.dll
Report Id: 0a556c76-1b13-4af5-ac66-5fed2b610368
Faulting package full name:
Faulting package-relative application ID:
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### Author:  [@GaryPlayer](https://discourse.slicer.org/u/GaryPlayer)
#### Post date: [December 17, 2025, 5:41pm UTC](https://discourse.slicer.org/t/v5-10-crash-on-startup-splash-screen/45515/4 "2025-12-17T17:41:56Z")
Also we could not find any logs in the designated location, there were older logs from previous versions, but we could not find any from the 2 most recent (5.8 and 5.10) installed. The slicer folder was empty in %AppData\Local\Temp and \Roaming\Temp
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### Author:  [@pieper](https://discourse.slicer.org/u/pieper)
#### Post date: [December 17, 2025, 5:46pm UTC](https://discourse.slicer.org/t/v5-10-crash-on-startup-splash-screen/45515/5 "2025-12-17T17:46:27Z")
This is the wrong path and is probably the problem. You can try removing or renaming this file.
`: C:\Users\username\vtkOpenGL-9.5.dll`
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### Author:  [@GaryPlayer](https://discourse.slicer.org/u/GaryPlayer)
#### Post date: [December 17, 2025, 6:15pm UTC](https://discourse.slicer.org/t/v5-10-crash-on-startup-splash-screen/45515/6 "2025-12-17T18:15:47Z")
Thats my fault, when I edited out the username, the path got deleted.
Faulting application path: C:\Users\user\3D Slicer 5.10.0\bin\SlicerApp-real.exe
Faulting module path: C:\Users\user\3D Slicer 5.10.0\bin\vtkOpenGL-9.5.dll
ANd somehow I deleted my previous post….ugh been a day
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### Author:  [@GaryPlayer](https://discourse.slicer.org/u/GaryPlayer)
#### Post date: [December 17, 2025, 6:17pm UTC](https://discourse.slicer.org/t/v5-10-crash-on-startup-splash-screen/45515/7 "2025-12-17T18:17:47Z")
Full error since I deleted it somehow earlier
Faulting application name: SlicerApp-real.exe, version: 0.0.0.0, time stamp: 0x6911bf2c
Faulting module name: vtkOpenGL-9.5.dll, version: 0.0.0.0, time stamp: 0x6911a4fc
Exception code: 0xc0000005
Fault offset: 0x0000000000008ca3
Faulting process id: 0x70EC
Faulting application start time: 0x1DC6F74D65EA22E
Faulting application path: C:\Users\user\3D Slicer 5.10.0\bin\SlicerApp-real.exe
Faulting module path: C:\Users\user\3D Slicer 5.10.0\bin\vtkOpenGL-9.5.dll
Report Id: 0a556c76-1b13-4af5-ac66-5fed2b610368
Faulting package full name:
Faulting package-relative application ID:
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### Author:  [@muratmaga](https://discourse.slicer.org/u/muratmaga)
#### Post date: [December 17, 2025, 6:51pm UTC](https://discourse.slicer.org/t/v5-10-crash-on-startup-splash-screen/45515/8 "2025-12-17T18:51:28Z")
> [@GaryPlayer](#):
>
> vtkOpenGL-9.5.dll, version: 0.0.0.0, time stamp: 0x6911a4fc
There is not much to go there, but given the error and it is nature, I would suggest checking that the GPU on this sytem is a modern GPU that Slicer supports and that the driver is the latest.
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### Author:  [@GaryPlayer](https://discourse.slicer.org/u/GaryPlayer)
#### Post date: [December 17, 2025, 11:55pm UTC](https://discourse.slicer.org/t/v5-10-crash-on-startup-splash-screen/45515/9 "2025-12-17T23:55:57Z")
Thanks. Unfortuantly we are strapped by IT and the computer in question is quite old and resource poor. No GPU.
I’m still puzzled by the lack of log files.
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### Author:  [@pieper](https://discourse.slicer.org/u/pieper)
#### Post date: [December 18, 2025, 12:01am UTC](https://discourse.slicer.org/t/v5-10-crash-on-startup-splash-screen/45515/10 "2025-12-18T00:01:12Z")
We typically try to support any computer from the past 5 years or so. Anything older than that is very hard to keep running.
You can try older versions that might be compatible:
[https://slicer-packages.kitware.com/#collection/5f4474d0e1d8c75dfc70547e/folder/5f4474d0e1d8c75dfc705482](https://slicer-packages.kitware.com/#collection/5f4474d0e1d8c75dfc70547e/folder/5f4474d0e1d8c75dfc705482)