I was wondering if anyone had any experience with MorphoCloud instances and could help me figure out what is going wrong. When I try to unshelve my instance, I get an error that says “failed to associate floating IP with unshelved instance.” I understand JetStream is having some issues, but not sure if this is related? Thanks.
There is an issue with older instances with IP addresses. I manually launched your instance. You should be able to access now.
Meanwhile, know that the cloud provider (JetStream2) we use has a scarcity of g3.xl instances we use on the MorphoCloud. Your instance may still fail to unshelve due to lack of resources. In general you want to check this link on the number of resources. If the g3.xl type shows red (4 or less available) then chances are your instance will not launch.
We are bringing back the CPU only instances to deal with the scarcity issue, but for that you need to create a new ticket, as instance types cannot be changed after creation.