V5.10 crash on startup (Splash Screen)

Support
1

I have a grader that when starting slicer, gets the splash screen and then nothing.
(Windows 11)

We uninstalled, reinstalled, upgraded to 5.10

Tried to reinstall in a simple directory (no spaces)

I tried to run the –disable-settings and the same problem occurs. Is there a log somewhere that we can troubleshoot was the problem is?

2

Logs should be under C:\Users\<YourUsername>\AppData\Roaming\slicer.org\

Do you see any error when you launch from the command prompt?

3

We got 0 errors when running from command line.

In the windows event log we got the following (I commented out the users name): I’ll start running this down as I just was working with the individual.

Faulting application name: SlicerApp-real.exe, version: 0.0.0.0, time stamp: 0x6911bf2c
Faulting module name: vtkOpenGL-9.5.dll, version: 0.0.0.0, time stamp: 0x6911a4fc
Exception code: 0xc0000005
Fault offset: 0x0000000000008ca3
Faulting process id: 0x70EC
Faulting application start time: 0x1DC6F74D65EA22E
Faulting application path: C:\Users\username\3D Slicer 5.10.0\bin\SlicerApp-real.exe
Faulting module path: C:\Users\username\vtkOpenGL-9.5.dll
Report Id: 0a556c76-1b13-4af5-ac66-5fed2b610368
Faulting package full name:
Faulting package-relative application ID:

4

Also we could not find any logs in the designated location, there were older logs from previous versions, but we could not find any from the 2 most recent (5.8 and 5.10) installed. The slicer folder was empty in %AppData\Local\Temp and \Roaming\Temp

5

This is the wrong path and is probably the problem. You can try removing or renaming this file.
: C:\Users\username\vtkOpenGL-9.5.dll

6

Thats my fault, when I edited out the username, the path got deleted.

Faulting application path: C:\Users\user\3D Slicer 5.10.0\bin\SlicerApp-real.exe
Faulting module path: C:\Users\user\3D Slicer 5.10.0\bin\vtkOpenGL-9.5.dll

ANd somehow I deleted my previous post….ugh been a day

7

Full error since I deleted it somehow earlier

Faulting application name: SlicerApp-real.exe, version: 0.0.0.0, time stamp: 0x6911bf2c

Faulting module name: vtkOpenGL-9.5.dll, version: 0.0.0.0, time stamp: 0x6911a4fc

Exception code: 0xc0000005

Fault offset: 0x0000000000008ca3

Faulting process id: 0x70EC

Faulting application start time: 0x1DC6F74D65EA22E

Faulting application path: C:\Users\user\3D Slicer 5.10.0\bin\SlicerApp-real.exe

Faulting module path: C:\Users\user\3D Slicer 5.10.0\bin\vtkOpenGL-9.5.dll

Report Id: 0a556c76-1b13-4af5-ac66-5fed2b610368

Faulting package full name:

Faulting package-relative application ID:

8

There is not much to go there, but given the error and it is nature, I would suggest checking that the GPU on this sytem is a modern GPU that Slicer supports and that the driver is the latest.

9

Thanks. Unfortuantly we are strapped by IT and the computer in question is quite old and resource poor. No GPU.

I’m still puzzled by the lack of log files.

10

We typically try to support any computer from the past 5 years or so. Anything older than that is very hard to keep running.

You can try older versions that might be compatible:

https://slicer-packages.kitware.com/#collection/5f4474d0e1d8c75dfc70547e/folder/5f4474d0e1d8c75dfc705482